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Helping you look after yourself and the ones you love.
In fact, we've been helping Australians find better health for over 40 years.
Health advice and support
We're here to help. Reach out to us for help with managing your health and navigating the health system.
More ways to manage health conditions
Explore our range of health support programs that have been designed to help manage chronic and episodic health conditions.
Accessing treatment in your home
We're changing the way you can access the care you need by providing greater choice and flexibility for receiving selected treatments in the comfort of your own home.
Medibank health support and services
As a Medibank member you get more than just health insurance. We deliver a range of services to support you during each stage of your health journey.
24/7 Medibank Nurse
Health concerns keeping you up at night? With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service. ~
Health Concierge
Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.#
Medibank Mental Health Phone Support
Members with Hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.~
New telehealth services
Medibank members with eligible extras can now access telehealth services—including psychology, physiotherapy, dietetics, occupational therapy, podiatry, exercise physiology, and speech therapy—and claim for services undertaken from 14 April until further notice.*
Sleep and settling support line
Our sleep and settling support line, delivered by Tresillian’s specialist nurses, is here to help eligible members with hospital cover, at no extra cost on 1800 973 573. ?
CareComplete
Medibank’s CareComplete programs provide extra support and personalised care when you need it most. Where eligible, we work in partnership with you and your health care team to help you access the right support and resources.
OptimalMe
Medibank has partnered with Monash University to create OptimalMe, a research program designed to help mums-to-be optimise their health before they conceive. The program features tailored health and wellbeing tips and personal guidance on fitness and nutrition. If you’re planning to have a baby in the next 12 months you may be eligible to take part.
Healthier Weight, Healthier Me: Type 2 Diabetes pilot program
Medibank is piloting a new weight management program to help eligible members with type 2 diabetes to lose weight and better manage their diabetes.
Chemotherapy at Home pilot
We’re giving eligible members in VIC, WA, SA, QLD metro and NSW metro greater choice and flexibility through our chemotherapy in the home pilot.
Palliative Care at Home pilot
We’ve partnered with specialist palliative care providers to trial palliative care at home for eligible members in WA, northern Sydney and Townsville and surrounding areas.?
Hospital in the Home
In consultation with your doctor, you may be eligible for Hospital in the Home treatments such as infusions or complex wound care.?
For more information call the Medibank?Member Health team on?1300 733 338.
Heart Health at Home pilot
We’re trialling a phone-based cardiac rehabilitation program for eligible members following a heart related hospital admission.??
Haemodialysis at Home pilot
We’re bringing this treatment into the comfort of the home to help ease the burden on the members (where eligible) and their carers.
Aged Care in the Home
The Australian Government funds Home Care Packages to support older Australians to live in the comfort of their own home, safely and happily.? ?
If you are eligible for a Home Care Package, you can choose Home Support Services , who are part of Medibank’s related family of companies, to coordinate and deliver the services you need as part of your package.?
Talk to us about your cover and accessing services
Contact Medibank when and how it suits you; online 24/7, in store, by phone, or through the My Medibank app.
Call us on 132 331
Speak to one of our friendly staff about your health cover and how you might be able to access our support services and programs.
24/7 chat online
Chat to one of our team online anytime for advice and help with your health cover.
Login to My Medibank
Manage your cover on the go via My Medibank or via the app
Things you should know
~????OSHC members should call the Student Health and Support Line on?1800 887 283.
#? ?Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).?Some referred services may involve out of pocket costs.
*? ? Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.
?? ? The Medibank sleep support line is available to eligible members with Bronze hospital cover and above. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC). Waiting periods may apply. Some referred services may involve out of pocket costs.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care.?While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).?
Have questions?
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