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Health services

As a Medibank member, you get more than just health insurance. We deliver a range of health and wellbeing programs to help you achieve better health.

Helping you look after yourself and the ones you love.

In fact, we've been helping Australians find better health for over 40 years.

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Health advice and support

We're here to help. Reach out to us for help with managing your health and navigating the health system.

More ways to manage health conditions

Explore our range of health support programs that have been designed to help manage chronic and episodic health conditions.

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Accessing treatment in your home

We're changing the way you can access the care you need by providing greater choice and flexibility for receiving selected treatments in the comfort of your own home.

Medibank health support and services

As a Medibank member you get more than just health insurance. We deliver a range of services to support you during each stage of your health journey.

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24/7 Medibank Nurse

Health concerns keeping you up at night? With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service. ~

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Health Concierge

Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.#

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Medibank Mental Health Phone Support

Members with Hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.~

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New telehealth services

Medibank members with eligible extras can now access telehealth services—including psychology, physiotherapy, dietetics, occupational therapy, podiatry, exercise physiology, and speech therapy—and claim for services undertaken from 14 April until further notice.*

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Sleep and settling support line

Our sleep and settling support line, delivered by Tresillian’s specialist nurses, is here to help eligible members with hospital cover, at no extra cost on 1800 973 573. ?

Forging a way to a healthier Australia

We're creating new pathways to better health for our members by connecting them in with services and programs that can support their health needs.

CareComplete

Medibank’s CareComplete programs provide extra support and personalised care when you need it most. Where eligible, we work in partnership with you and your health care team to help you access the right support and resources.

Find out more

OptimalMe

Medibank has partnered with Monash University to create OptimalMe, a research program designed to help mums-to-be optimise their health before they conceive. The program features tailored health and wellbeing tips and personal guidance on fitness and nutrition. If you’re planning to have a baby in the next 12 months you may be eligible to take part.

Visit OptimalMe

Healthier Weight, Healthier Me: Type 2 Diabetes pilot program

Healthier Weight, Healthier Me: Type 2 Diabetes pilot program

Medibank is piloting a new weight management program to help eligible members with type 2 diabetes to lose weight and better manage their diabetes.

Learn more about this program

Medibank at Home services

Our Medibank at Home programs and pilots aim to provide greater choice and flexibility of receiving selected hospital services in the comfort and convenience of your own home.?

Chemotherapy at Home pilot

We’re giving eligible members in VIC, WA, SA, QLD metro and NSW metro greater choice and flexibility through our chemotherapy in the home pilot.

Find out more

Palliative Care at Home pilot

We’ve partnered with specialist palliative care providers to trial palliative care at home for eligible members in WA, northern Sydney and Townsville and surrounding areas.?

Find out more

Hospital in the Home

In consultation with your doctor, you may be eligible for Hospital in the Home treatments such as infusions or complex wound care.?

For more information call the Medibank?Member Health team on?1300 733 338.

Heart Health at Home pilot

We’re trialling a phone-based cardiac rehabilitation program for eligible members following a heart related hospital admission.??

Find out more

Haemodialysis at Home pilot

We’re bringing this treatment into the comfort of the home to help ease the burden on the members (where eligible) and their carers.

Find out more

Aged Care in the Home

The Australian Government funds Home Care Packages to support older Australians to live in the comfort of their own home, safely and happily.? ?

If you are eligible for a Home Care Package, you can choose Home Support Services , who are part of Medibank’s related family of companies, to coordinate and deliver the services you need as part of your package.?

Talk to us about your cover and accessing services

Contact Medibank when and how it suits you; online 24/7, in store, by phone, or through the My Medibank app.

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Call us on 132 331

Speak to one of our friendly staff about your health cover and how you might be able to access our support services and programs.

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24/7 chat online

Chat to one of our team online anytime for advice and help with your health cover.

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Login to My Medibank

Manage your cover on the go via My Medibank or via the app

Things you should know

~????OSHC members should call the Student Health and Support Line on?1800 887 283.

#? ?Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).?Some referred services may involve out of pocket costs.

*? ? Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

?? ? The Medibank sleep support line is available to eligible members with Bronze hospital cover and above. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC). Waiting periods may apply. Some referred services may involve out of pocket costs.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care.?While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).?

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

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