We surveyed over 37,000 members who’ve stayed overnight in an Australian private or public hospital, to better understand what they liked and disliked about their care.
Going to hospital isn’t an everyday experience and it can often be daunting, so it’s not surprising that our members want greater transparency and help navigating the healthcare system.
With this new information you are able to see what people thought of their hospital experience - how staff interacted with them, how clearly they received advice about their medicine, their care while they were in hospital, the quietness and cleanliness of the hospital and how they were discharged when going home.
Did you know?
98%?of private hospitals were rated at least 8/10 by our members. In contrast, only?69%?of public hospitals that treated our members as private patients were rated at least an 8/10.
Browse hospital patient experience scores
Their experiences have helped build this tool for you. This tool reflects member experience but does not reflect clinical outcomes.
Just choose your state/territory and you’ll find all participating hospitals who have had a minimum of 25 Patient Experience Surveys completed by Medibank members in the 12 month survey period.
Fill in the form below or get in touch by calling our dedicated line 1300 110
086. We are open on Sundays.
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you about health insurance.
We'll have someone call you soon to help with any questions you have.
Or, check out our FAQs and guides to help get you started.
COVID-19 Health Assist - Expression of interest
Complete this form to express your interest in one of our programs.
If you're eligible, a member of our team will call you within 2-3 business days.
What program are you interested in?
Sorry, only members with current
Hospital cover are eligible to participate in these programs
Eligible Medibank members with Extras cover are able to access a
range of telehealth services included on their cover -
you can find out more here.
Alternatively, if you would like to talk to one of our team about your cover,
we're here on 132 331.
Your membership details
Please provide your details so we can know how to contact you.
Your contact details
By clicking Submit, I understand that Medibank or its subsidiaries may contact me to discuss
my eligibility for the Covid-19 Heath Assist program(s), and will disclose my personal
information within the Medibank Group of companies and to third party service providers.
my personal information, and how to contact Medibank: http://www.zkimnx.icu/privacy/
Thank you for expressing your interest in one of our COVID-19 Health Assist programs.
If you are eligible, one of our health professionals will call you in 2-3 business days to
discuss your situation and help to enrol you in the relevant program.
There is no cost to participate, however some referred services may incur an out of pocket cost.