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Your 2020 health cover premium

Due to the difficult circumstances caused by the COVID-19 pandemic we postponed this year’s premium increase for six months. Premiums are now set to change on 1 October 2020. We’ll help you understand the changes to your premium, as well as the support that is available to you during this time.

Why premiums are reviewed annually

Reviewing premiums is necessary to keep pace with the rising cost of healthcare, and the increasing number of treatments sought by Australians. Here’s some of the reasons why premiums are changing.

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Better quality healthcare

In Australia, we enjoy some of the best healthcare in the world. New and improving technologies mean better treatment, but they can come at a price. These technologies are often expensive to implement and that contributes to higher overall costs in the health sector.

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A rise in chronic conditions

While we’re living longer, Australians are also being admitted to hospital in record numbers. Chronic conditions such as heart disease and diabetes are still increasing year by year.

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Our ageing population

It’s great news that Australians, on the whole, are living longer. But the longer we live, the more healthcare we’re likely to need. Generally speaking, increasing life expectancy equals increasing premiums.

Providing support for our members

Our?24/7 Medibank Nurse?and?Medibank?Mental Health?Phone Support?lines?are?available?for?all?members?with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

24/7 Medibank Nurse Phone Service

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*

Call 1800 644 325

Message us 24/7

Your health never sleeps, so message an expert about your health cover anytime via our 24/7 Help Online service.

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Financial hardship assistance

Medibank has a financial hardship assistance policy to support eligible members who are experiencing financial hardship as a result of COVID-19.?

Medibank mobile app

The My Medibank App

We’ve made it simpler for most members to stay on top of their cover with the My Medibank App. Check your limits, submit a claim for most extras, and find a Members’ Choice provider anywhere, anytime. And to avoid surprises, most members can use the out of pocket feature to estimate benefits and gaps for most extras claims.^??

Download now: Google Play?or Apple App Store.

Are you on the right cover?

Everyone benefits from a quick health check now and then. And the same goes with your health insurance.

We know that affordability will always be important for our members. Our team is on hand to discuss options that could make your premiums more manageable. Or if your circumstances have changed since we last spoke, it may be a good time to check if a different cover option may be more suitable.

Give us a call on 132 331 and we’ll take you through a cover review.

Frequently asked questions

Things you should know

*????OSHC members should call the Student Health and Support Line on 1800 887 283.

?????The Financial Hardship assistance package is only available to Medibank residential health members who have held their cover for at least three months. Members with Overseas Visitors Health Cover or Overseas Workers Cover should contact Medibank on 132 331, or on 134 148?if you are an Overseas Student Health Cover member, to discuss your membership.

^????Claims for some types of services/items excluded. Some claims, like paper based, may take longer to update.?

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

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